We feel confident you will be happy with your purchase. However, if the need arises, you may return your unworn shoes within 30 days for a refund.
Returns are easy at CarlosShoes.com. Just follow these simple steps:
Don’t have a printer? Include in your return your full name, address, phone number, email address and order number, if known. Re-package your order and send to:
701 Malaga PL
Ontario, CA 91761
Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. CarlosShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise. If you have any questions, you may contact us by email or call us toll free at 888-418-2411.
CarlosShoes.com is unable to make exchanges.
Note: Worn shoes are not returnable. We do not refund shipping charges.
Call us at 1-888-418-2411.