Privacy Policy

This policy describes how carlosshoes.com collects, uses, and shares personal information. carlosshoes.com is a wholly owned division of Caleres, Inc.

Types Of Information We Collect.

The following provides examples of the type of information that we collect from you and how we use that information.

Context Types of Data, Purpose for Collection, and Use of Data
Account Registration We collect your name and contact information when you create an account. Accounts can be used for easy checkout and to save your preferences and transaction history.
Email Interconnectivity If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
Partner Promotion We may collect information that you provide as part of a co-branded promotion with another company.
Surveys When you participate in a survey information that you provide through that process. If the survey is provided by a third party, the third party’s privacy policy applies to the collection, use, and disclosure of your information.
Web logs We may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for your visit.
Third Party Tracking We participate in behavior-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites, or on other websites. You can opt-out of receiving advertising based upon your browsing behavior from some network advertising companies by going to the Network Advertising Initiative and the Digital Advertising Alliance websites, although to completely prevent advertising based upon your browsing behavior you should also disable the cookies on your browser.
Cookies and First Party Tracking We may use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. We may use both session cookies (which expire once a web browser is closed) and persistent cookies (which stay on a device until deleted). Among other things, cookies allow us to provide a more personal and interactive experience and to improve our marketing efforts. Persistent cookies may be removed by following instructions provided by your browser. If you choose to disable cookies some areas or features of our websites may not work properly.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Use and Processing of Your Information.

In addition to the purposes and uses described above, we may use information in the following ways:

  • To identify you when you visit our websites.
  • To provide products and services you request or to process turns.
  • To improve our product offerings.
  • To conduct analytics.
  • To respond to inquiries related to support or other requests.
  • To send information relating to our products.
  • For internal administrative purposes, as well as to manage our relationship with you.

Sharing of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share your information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires our company, business, or our assets, we will also share your information with that company.
  2. Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  3. Other Disclosures without Your Consent. We may disclose your information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
  4. Partner Promoation. We may offer promotions with third party partners. If you decide to participate in a promotion that is sponsored by a third party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
  5. Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, and provide technical support.

Your Choices.

You can make the following choices regarding your personal information.

  1. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send newsletters, surveys, offers, and other promotional materials to you as well as targeted offers from third parties. You can choose to stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. We will remove your name from our mailing lists after receiving your request within the timeframe permitted by law; however, you may still receive mailings that had been initiated prior to your name being removed. If you decide not to receive promotional emails, we may still send you transactional communications such as messages related to your account, order fulfillment, product ratings, or other service-related communications.
  2. Promotional Mailings.If at any time you do not want to receive offers and/or promotional mailings from us you can remove yourself from our mailing lists by emailing us at (XYZ Company Customer Service) with "NO SNAIL MAIL" in the subject line along with your name, address and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
  3. Changes to Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law.
  4. Deletion to Your Personal Information. Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information. All requests for deletion must be directed to the contact in the “Contact Information” section below. We may also decide to delete your information if we believe the data is incomplete, inaccurate, or that our continued storage and use is contrary to our obligations to other individuals or third parties. When we delete information, it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.
  5. Revocation of Consent. We rely on the processing of personal information that you provide. Therefore, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
  6. Access to Your Personal Information. If required by law, upon request, we will grant reasonable access to the personal information that we have about you. All requests must be directed to the contact in the “Contact Information” section below.
  7. Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
  8. California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing. If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the “Contact Information” section below.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our website permits you to create an account. If you create an account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Miscellaneous

The following additional information relates to our privacy practices:

  • Transmission of Information to Other Countries.If you are a customer located outside of the United States, please be aware that your information may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.
  • Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
  • Children. Carlosshoes.com is not targeted to children. We do not knowingly request information from anyone under the age of 13 without parental consent.
  • Changes to This Privacy Policy. We may change our privacy policy and practices over time.
    If our information practices change in the future, we will post an updated policy on this Web site. You can tell if the policy has changed by checking the revision date. If we change the policy in a material way, we will provide appropriate notice to you.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Carlos Santana Customer Service
8300 Maryland Avenue
St. Louis, MO 63105

If you are not satisfied with our response, and are in the European Union, you may have a right to file a complaint with your local supervisory authority.

Last Revised: 01/25/19

Website Terms & Conditions

Carlosshoes.com is a website owned and operated by Caleres, Inc. Caleres, Inc. provides services to you on carlosshoes.com subject to the provisions contained in these Terms & Conditions. Caleres, Inc. and carlosshoes.com reserve the right to change carlosshoes.com and these Terms & Conditions at any time. Please read the Terms & Conditions carefully.

Your Agreement and Acceptance

By using and/or visiting this Website, you agree to be bound by (1) all the Terms & Conditions contained in this Agreement, and (2) Carlos Santana privacy policy, found at www.carlosshoes.com, which is incorporated herein by reference.

This Website is not intended for children under the age of 13. By using this Website, you represent and affirm that you are at least 13 years old. If you are under 13 years of age, please discontinue use of the website immediately.

We reserve the right, in our sole discretion, to revise the terms of this Agreement at any time. Once posted on the Website, these changes become effective immediately, and your use of this Website following such changes constitutes your agreement to be bound by the revisions. Although we may attempt to notify you when we make major changes are made to this Agreement, you should periodically review the most up-to-date version at www.carlosshoes.com to make sure you are aware of the most current Terms & Conditions.

Use of the Website

Carlosshoes.com hereby grants you permission to access and use the Website as set forth in this Agreement, provided that:
(1) You agree to comply with all applicable local, state, national and international laws and regulations.
(2) You agree that you will not use this Website for any purpose that is unlawful or that is prohibited by this Agreement.
(3) You agree not to violate or attempt to violate the security of the Website, and you agree not to use the Website in any manner that could damage, disable, or impair the Website or interfere with any other person's use and enjoyment of the Website.
(4) You agree not to use the Website for any commercial use.
(5) Carlosshoes.com reserves the right to discontinue any aspect of the carlosshoes.com Website at any time.

Intellectual Property

In addition to the general restrictions above, the following restrictions and conditions apply specifically to your use of Content on the Carlosshoes.com Website.

(1) The Content on the carlosshoes.com Website including without limitation, the text, button icons, images, photos, graphics, sounds, music, videos, interactive features, software and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to carlosshoes.com, subject to copyright and other intellectual property rights under the law. Content on the Website is provided to you "as is" and is intended solely for your personal, noncommercial use. Accordingly, you agree not to download, copy, reproduce, republish, upload, post, transmit, broadcast, display, sell, license, or otherwise distribute for any commercial purpose whatsoever any Content from this Website without the prior written consent of the respective owners. Carlosshoes.com reserves all rights not expressly granted in and to the Website and the Content.
(2) You may access carlosshoes.com Content and other content only as permitted under this Agreement. Carlosshoes.com reserves all rights not expressly granted in and to the carlosshoes.com Content and the carlosshoes.com Website.

Carlosshoes.com and Caleres, Inc. respects and honors the intellectual property rights of others, and we ask that you do the same. If you are the owner of a copyright and you believe that infringing activity or materials are present on any of our Media Formats, you may request removal of those materials (or access to them) by following our Process and submitting written notification that complies with the requirements of the Digital Millennium Copyright Act of 1998 (“DMCA”) to our Copyright Agent (designated below).

Attn: DMCA Agent
C/o Legal Department
8300 Maryland Avenue
Saint Louis, MO 63105
Email: Legal-DMCA@caleres.com

Links to Third Party Sites

The Website may contain links to third party websites that are not owned or controlled by carlosshoes.com. Carlosshoes.com has no control over, and is not responsible for the content or practices of such websites. By using the Website, you expressly relieve carlosshoes.com from any and all liability arising from your use of any third-party website.

Warranty

This website is provided by carlosshoes.com on an "as is" and "as available" basis without any representation or warranty of any kind, express or implied. You agree that your use of the carlosshoes.com website shall be at your sole risk. To the extent permitted by law, carlosshoes.com its parent company, and their respective officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the website and your use thereof.

Carlosshoes.com does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the carlosshoes.com website or any linked website or featured in any banner or other advertising, and carlosshoes.com will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

Limitation of Liability

In no event shall carlosshoes.com, its parent company, and their respective officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, viruses, rogue programs, harmful properties or the like, which may be transmitted to or through our website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the carlosshoes.com website. This limitation of liability shall apply to the fullest extent permitted by law.

Indemnity

You agree to defend, indemnify and hold harmless the Website, Caleres, Inc. and its divisions, its parent corporation, and any of their respective officers, directors, employees and agents, from and against any and all allegations, claims, demands, actions, causes of actions, proceedings, orders, damages, losses, liabilities, costs and expenses (including but not limited to reasonable attorney's fees and other legal expenses) arising from: (i) your use of and access to the carlosshoes.com Website; (ii) your violation of any term of this Agreement; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right. This defense and indemnification obligation will survive this Agreement and your use of the carlosshoes.com Website.

Ability to Accept Terms of Service

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into, and comply with, the terms set forth in this Agreement.

Genereal

You agree that this Agreement and all actions contemplated by this Agreement shall be governed by the laws of the State of Missouri, without respect to its conflict of laws principles. Any claim or dispute between you and carlosshoes.com that arises in whole or in part from your use of the carlosshoes.com Website shall be filed and decided exclusively in the state courts in St. Louis County, Missouri, or the U.S. District Court for the Eastern District of Missouri.

This Agreement, together with the Privacy Policy and other policies located at www.carlosshoes.com and any other terms & conditions published by carlosshoes.com on the Website, shall constitute the entire agreement between you and carlosshoes.com concerning the carlosshoes.com Website.

Carlosshoes.com reserves the right at all times to disclose any information as carlosshoes.com deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in carlosshoes.com’s sole discretion.

If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and carlosshoes.com’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

EFFECTIVE 01/28/2019